Dietrich's offers the most comprehensive service
The area-comprehensive support on site and personal contact with the user is very important to us. This way, we can react quickly to your requests and ensure that you will always remain competitive.
Our customer consultants are specialists who come from the industry themselves and have learned the carpenters' trade. They know the daily processes very well and will therefore provide customised advice.
A matter of course for us: A personal contact will support you from the beginning and adjust the service offer to your operational requirements.
Support for our users
Do you have any questions about an urgent project or the technology? Our specialists offer quick help by phone, fax, email and on request also comfortably by remote maintenance. Our support centre has informed consultants who not only know the software, but also have practical experience in timber construction. Use this premium service for Dietrich's customers.
Personal on-site support
Competent field service employees, carpenters and timber construction engineers will personally advise you in your operation and explain the software to you based on your specific projects. You will speak to timber construction pros who know and understand your craft from the first contact - and you will be able to profit starting in the first minute of our cooperation. After the purchase, the employee will remain your personal contact, who will be available to answer your questions at any time. This on-site support will ensure that everything works smoothly from the first day and that you can calmly focus on your core business.
Technical consulting on software solutions and beyond…
We offer our advice to let you profit from our many years of experience in international timber construction. Our team of engineers and masters has consulted leading companies around the world in technical matters of timber construction and production for more than three decades.
Dietrich's user forums
The Dietrich‘s forum is a platform for all users of our software. The members of this continually growing community have many options of engaging in exchange between them and with us. Many suggestions of our customers and beta testers have already been successfully integrated into our software.
In addition to the forums that we offer in many languages, you can find a picture/project gallery there, along with an FAQ section with the most common questions on the moist important subjects. You can drop by non-committally and browse through the answers.
Support blog and knowledge database
The Dietrich's Support-Blog collects advice and tricks around the functions of our timber construction software and DC-Statik. It offers our customers first-hand knowledge from the Dietrich's support.
Our team continually expands the knowledge database by frequently occurring subjects and questions. We are looking forward to your visit.